Client Support

Our sales and support team have a broad knowledge of all facets of the livestock industry based on long, direct experience working on the ground getting their boots dirty. Our technical and management staff put the needs of our customers at the centre of everything we do to ensure our solutions are based on what really works for our customers’ operations. 

We have experience and expertise in issues relevant to rural and regional communities and farming enterprises. This is our core competency. We seek to serve customers where we believe we can do that in some valuable and meaningful way.

We aim to create a customer experience that ensures that our systems, services, advice and support add direct value to your efforts. We understand that our customers have lots of demands on their time so we aim to make sure that dealing with us is easy, trouble-free and integrated to how you do your daily work. If problems arise we aim to fix them straight away.

Our 1800 Support line is available 24/7 to provide software and hardware support. The help desk is manned locally by people that will ensure any problem is resolved as quickly as possible because we understand the pressures of running a successful sale.

Stockbook Technical Support

1800 624 688
support@practicalsystems.com.au

Saleyard Technical Support

1800 799 107
support@outcrosssystems.com.au

Sebastian Meier

Sebastian Meier

Customer Support Team Leader & Business Relationship Manager

Sebastian has been working in the industry for over 5 years, after joining Livestock Exchange in 2015. He grew up on a small hobby farm before moving to Brisbane. Sebastian has a keen focus on providing a great customer experience for all Outcross Systems clients and has expertise in providing support, training, quality assurance, and software solutions to sites all over Australia.

 Strathpine
Braden Sipple

Braden Sipple

Saleyard & Agency Software - Customer Support Officer

Braden joined Livestock Exchange in February 2016 shortly after graduating year 12 with a Cert III in Information Technology, Digital Media and Network Administration. Since then Braden has made a positive impression on our clients with his ability to provide excellent customer service and promptly troubleshoot and resolve any issues that may arise.

 Strathpine
Brian Leveris

Brian Leveris

Saleyard & Agency Software - Customer Support Officer

Brian has been working in the Information Technology industry since late 2017, and completed his undergraduate degree in 2020. Brian joined the team at Outcross Systems in early 2022 where he has been providing friendly and prompt solutions to clients all over Australia.

His excellent attitude and knowledge in technology has guided many clients to success.

Elizabeth Kauter

Elizabeth Kauter

Stockbook Software - Customer Support Officer

Liz started with Practical Systems in May 2017. Liz has a strong affinity with the livestock and agriculture industry coming from a long family involvement in farming and cattle production. Liz is passionate about supporting clients using Stockbook, so they get the most out of the program.

 Armidale
Rob Powell

Rob Powell

Stockbook Software - Consultant

Rob grew up on mixed family farm at Coolah. After it was sold in 1980, he managed properties for a few years and then set up a Livestock contracting business, Coolah Stock Services in 1985, specialising in footrot eradication. Rob moved to Hamilton, Victoria in 1996 to promote the use of a footrot product called Radicate in Victoria, NSW and Tasmania.

Rob moved to Armidale in 2001 when there was a major footrot outbreak in the New England.

Rob was contracted to AWI to develop an alternative to mulesing from 2004 to 2009.

In 2010 he started data management for Stockbook clients and in November 2014 started work as a Stockbook consultant for Practical Systems.

 Armidale